Frequently Asked Questions

What do I do if I have questions about my loan?

Contact us either by phone or email, go to the Contact Us tab for more info.

What is a co-signer?

A co-signer is a person that agrees to join the primary borrower in being responsible for the payment and loan obligation. All co-signers are fully responsible for payment just as the borrower is. You may benefit from using a co-signer if that co-signer strengthens the credit worthiness or ability to pay.

How do I get the Title to my vehicle?

Once you have paid your auto loan off in full we will send you your title within 10-business days.

What is my payoff?

Contact us to see exactly what your payoff is on your auto loan, your most recent transaction balance is not your payoff, is may be very close but is not exactly your payoff.

Does my loan have Gap Insurance?

Contact us to inquire if your loan has Gap insurance, this is a specific detail that is unique to every loan.

How do I submit an application?

Click on Submit an application on the Welcome page, walk through the steps it prompts you to.

Can I Make payments online?

Yes, you can make payments anytime online. We accept eChecks, and Debit Card payments 24/7

What if I have bad credit? Is it worth applying for an auto loan with your company?

Yes! This is the main reason why we are in business – to help people get the auto loan they need, regardless of how good or bad their credit rating might be. Our high standards mean you can look forward to a great service and help whenever you need it.

Can I re-establish good credit if I buy a pre-owned vehicle?

Yes you can. It’s because a lending institution will look closely at an auto loan if you are paying one back. The only loan that is looked at more closely is a home loan. If you repay it diligently and on time you will rebuild your credit history.

How long should it take to submit my application?

You’ll need just a couple of minutes. Don’t miss any questions out or omit any information. You’ll stand more chance of being accepted if you fill in the form accurately and with 100% correct information. We may deny an application that is not fully filled out. Decisions come very quickly, but if you don’t get one try reapplying. Very often there will have been an error when you submitted it. Double check everything and send it again.